Warranty and Service Policy

Woog Laboratories warrants that the PC Moderator™ shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase and that the licensed PC Moderator software stored in semiconductor devices will perform in accordance with the accompanying documentation. Batteries and case silk-screen defects due to normal wear are specifically excluded. Woog Laboratories, Inc. does not warrant that the hardware, documentation and software are defect-free except as set forth above. Woog Laboratories, Inc.'s hardware and software warranty is non-transferable. Woog Laboratories, Inc.'s entire liability and your exclusive remedy shall be, at Woog Laboratories, Inc.'s option, either (a) repair or replacement of the PC Moderator or (b) return of the purchase price provided that the PC Moderator is returned to place of original purchase with a copy of the original sales receipt. Any replacement hardware and/or software will be warranted for the remainder of the original warranty period, or ninety (90) days, whichever is longer. These remedies are only valid within the United States of America and do not cover defects arising under normal use and failures due to misuse, abuse, neglect, alteration, modification, improper installation or repairs from other than Woog Laboratories, Inc. There are no other expressed or implied warranties (including implied warranties of merchantability and fitness for a particular purpose) regarding the hardware, software and documentation, except any implied warranties which cannot be excluded or limited under applicable law.

If the product needs to be repaired in or out of warranty, it must be returned (postage/shipping prepaid) to Woog Labs for either repair or replacement. DO NOT RETURN THE PRODUCT until you receive a Return Authorization (RA) number by email from us. Otherwise it will be returned to you subject to return shipping costs. Requesting an RA number is easy. Just send us an email by clicking the appropriate button below and provide the following information: Your name and shipping address The Woog Labs invoice or sales number and purchase date The problem /reason for repair (important!) A daytime telephone number (should we need to reach you by phone) Once you have received an RA number from Woog Labs, ship the product as instructed in the return email. Once the product has been received it will inspected for damage/tampering. If the product is under warranty you will be notified by email of the costs to repair the damage. If the product is out of warranty you will receive an estimate of repair costs. Out of warranty service rates are a flat $30 plus $7 standard economy shipping and handling within the continental US ($12 Hawaii, PR and Alaska). Click on the button below to request an RA number.

Click here to pay for out of Warranty Service